Background

The European Exchange is seeking a professional IT service provider to support our day-to-day IT operations, ensure the stability and performance of our systems, and provide quick and reliable support for any technical issues that may arise. We are a small organization with approximately 15–20 staff members, operating with international teams and primarily using Apple devices.

Scope of Services

The selected provider will be expected to deliver the following services:

I. Availability and Support

- Provide IT support during regular working hours (Monday–Friday, approx. 9:00–18:00 CET).

- Offer remote support via tools such as TeamViewer, AnyDesk, or similar platforms for quick issue resolution.

II. System and Device Expertise

- Proven experience working with MacBook devices, which are our primary hardware.

- Troubleshooting expertise for software and hardware issues.

- Management and maintenance of internet connections and internal IT systems.

III. Organizational IT Support

- Assist in optimizing and enhancing internal IT infrastructure.

- Support for software licenses and system updates.

- Provide onboarding and IT training for new staff, if needed.

IV. Procurement & Asset Management

- Support the procurement of IT hardware and software, including:

- Providing technical specifications.

- Sourcing offers prior to purchase.

- Managing supplier communication where relevant.

V. Communication & Collaboration

- Ability to work with international colleagues in a multicultural environment.

- Clear and timely communication in English (German is an asset).

VI. Consultancy & Improvements

- Propose improvements to enhance IT systems and digital work environments.

- Provide occasional consultancy on IT strategy and security if needed.

Requirements

- Experience providing IT services to small and medium-sized organizations.

- Strong references or portfolio demonstrating similar work.

- Legal entity with valid Tax Identification Number (Steuernummer).

Application Process

Interested providers are invited to submit

- A monthly lump-sum service fee for standard IT support.

- A CV or company profile/portfolio outlining relevant experience.

- Tax ID number and company registration details

via email to info@european-exchange.org

Timeline

- The call will remain open for 25 calendar days from the date of publication (Deadline: 4 August 2025).

- Submissions will be reviewed internally, and shortlisted offers will be invited for a negotiation and clarification round within 5 working days after the deadline.

- A final decision will be made based on a combination of technical suitability, pricing, and service quality.

Contact

Europäischer Austausch gGmbH
Erkelenzdamm 50
10999 Berlin
Telefon: +49 30 616714640
E-Mail: info@european-exchange.org